National Account Manager

National Account Manager

Founded in 2005, Upstage Video has made their mark as one of the most well respected LED and Video Production companies in the nation. Specializing in the rental of indoor and outdoor LED video walls, Mobile LED trailers, and multi-cam production, Upstage Video has the expertise to make all types of events a success. Their technicians are the best in the field and their project management style ensures that every detail is discussed and addressed. Headquartered in Lititz, PA with a second location in Los Angeles, CA, the company offers a fun and collaborative work environment.

Reports to: VP President of Business Development Location: Lititz, PA

The National Account Manager is responsible for carrying out all company goals and objectives, established by the VP of Business Development, as it relates to this position. As the primary relationship builder for current and potential clients, their main goal is to find, develop and maintain relationships with clients and prospects to generate sufficient sales to achieve the annual goal.

Target markets include, but are not limited to: Corporations, Associations, Hotels, Non-Profit Organizations, Sport & Entertainment Venues, Universities, Experiential Marketing Agencies, Local Community Events and Broadcast, etc.

Job Description:

The National Account Manager is responsible for all activites necessary to achieve or exceed their defined sales goals inclusive of:

• Increase sales for Upstage Video while maintaining acceptable profit margins by identifying, engaging and developing new business opportunities with existing clients and prospects

• Build a sales pipeline by conducting business development activities sufficient to achieve sales goal

• Coordinate and conduct meetings to develop new clients for Upstage Video

• Accurately track all activities within Upstage Video CRM system, Salesforce, which includes creating accounts, contacts, opportunities, and logging tasks

• Manage customer relationships, both pre and post-sale

• Quantify & qualify opportunities with definable client needs in conjunction with Production Managers to provide solutions appropriately matched to Upstage Video services

• Promote the highest quality image of Upstage Video with customers, vendors and the community

• Must be able to work overtime as necessary to complete time sensitive tasks to meet deadlines

• Requires willingness to work a flexible schedule

Essential Duties:

• Answering customer inquiry calls & emails in a professional and timely manner

• Consistent documented daily prospecting via phone, email and social channels

• Draft sales proposals and quotations to secure executed contracts via DocuSign

• Review all final invoicing and resolve billing issues or disputes internally and externally as they arise

• Conduct annual, bi-annual, quarterly, and post event business reviews with clients

• Conduct site surveys; attend association networking meetings, trade shows, and Upstage Video sponsored educational seminars as required

• Take part in Upstage Video training, when required

• Attend and actively participate in weekly sales huddle meeting

• Adhere to the Upstage Video handbook and associated policies

Education & Experience:

• 3 or more years of sales experience as a hunter developing B2B sales and relationships

• Proven track record to quantify, demonstrate and prove value to clients on a continual basis

• Documented and recognized for meeting / exceeding sales goals

• Ability to effectively communicate verbally and in writing with C-Level executives, decision makers, and influencers

• Background in live events, meeting planning, or customer service is favorable

• College degree preferred

Additional Skills:

• Professional demeanor with entrepreneurial spirit and instincts

• Drive, motivation, passion and an exceptional personal work ethic; ability to uphold the highest possible ethical and professional standards; able to operate autonomously in a dynamic environment

• Exceptional business development and prospecting skills